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FAQ
MARSHAL BRAND
Quality and Service is our Business
We sell only those items that meet a prescribed quality standard. We always listen to the comments from our buyers. We want to bring you the best and we consider your inputs are invaluable. The primary factor that dictates our business policies is honesty. When we describe our products we do it based on our best sincere judgment. We do not exaggerate. If you happen to see a vital information missing in a description please notify us and we will be more than glad to incorporate it in the future listings.
What is the minimum order amount?
Our minimum order amount is $100.00. The larger the order the greater the discount, since we offer a large quantity discount.
Do you supply a catalog?
Yes - Please use the Request A Catalog tab on our website, the Download Catalog tab, or call us at 1-888-5-Wallet and we will send you our updated catalog. We update our customers weekly with Newsletters to display our new products.
How long will it take to receive my order?
We ship all orders within 24-48 hours of receiving your order. Orders placed over the weekend will be shipped on Monday. Most orders take 3-5 business days for delivery. You will receive an automatic e-mail from UPS with a projected delivery date once your order has been shipped.
What shipping method do you use?
We utilize UPS and USPS. Orders being sent to Alaska, Hawaii and Puerto Rico are mailed through the United States Postal Service - Priority Mail.
The minimum shipping and handling charges is $24.99 on orders less than $400
On orders of $400 or greater, the shipping and handling charge is free. Certain items do not qualify for free shipping.
Do you ship internationally?
Please note that for All Overseas Orders (Outside of the United States), we accept payment by wire transfer only.
Once you have confirmed the order, we will email you a final invoice along with our banker information. As soon as your wire transfer is confirmed, we will ship your order to the destination provided along with a tracking number.
Please note that if you choose to pay with a Visa, Mastercard, or Discover credit card, we require that both the shipping and billing address be the same. This is because Credit Card Companies require both the Shipping and Billing Address to be the same. We will ship all orders to your Billing Address only.
If there are any more concerns feel free to contact us at info@marshalwallet.com.
Do your products come with the original designer’s labels on them?
Yes. All of our products are Original from the manufacturer. We do not sew, glue or emboss any designer’s name on our products.
Can I make a purchase by phone, mail, or fax?
Yes - Call us at 1-888-5-Wallet or Fax us your order at 954-747-4859. You can download our order form and fax us your order.
Do you charge Sales Tax?
We are only required to charge sales tax for the state that we are located in. Since we are located in Florida, we are required by law to charge sales tax for all orders shipped to Florida. No sales tax applies to all other states or international orders.
For Florida Customers Only: If you provide us with a Re-Sale Certificate for the state of Florida, we will return your sales tax.
Is your website secure to order from?
Yes, we use a Shopify's secure technology to ensure the security of your online purchase.
What is your Return Policy?
When purchasing at www.marshalwallet.com, the sale is final. Any claim for defective items must be reported to us via E-mail at info@marshalwallet.com within three business days from the date you receive the shipment. A Return Authorization Number will then be issued. We do not accept any defect claim requests after the three-day period is over or if the item has been used or damaged for any reason. Each claimed defect item needs to be returned in original package or it will be identified as a misuse defect. In that case no credit will be issued or replacements will be approved.
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WARNING (cancer & Reproductive)DEHP
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